Privacy Policy


This policy statement sets out the data processing practices carried out through the use of the Internet and World Wide Web by Phil Akers Golf.

Effective Date: June 1, 2018


This privacy statement applies to www.philakersgolf.co.uk owned and operated by Phil Akers Golf. This privacy statement describes how we collect and use the personal information you provide on our web site: www.philakersgolf.co.uk. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We may amend this privacy statement from time to time, so visit this page regularly to keep abreast of the updates.

For the purpose of the Data Protection Act 1998, up to and including 24 May 2018, and the EU General Data Protection Regulation 2016/679 thereafter (the Data Protection Legislation), we are the data controller (i.e. the company who is responsible for, and controls the processing of, your personal data).

The type of personal information we collect.
The types of personal information that we collect include:
•    Your first name, last name, email address, phone number;
•    Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

When you visit our website, even if you do not make a golf lesson booking, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a booking, our system registers through which means and from which websites you have made your booking. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Why do we collect, use and share your personal information?
•    Bookings: we use your personal information to complete and administer your online booking.
•    Customer service: we use your personal information to provide customer service.
•    Marketing activities: we also use your information for marketing activities, as permitted by law.
•    Other communications: there may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
o    We may need to respond to and handle requests you have made. 
o    When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.
•    Legal purposes: In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance.
•    Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.
•    Improving our services: finally, we use your personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may share your information with selected third parties including:
•    business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
•    analytics and search engine providers that assist us in the improvement and optimisation of our website; and
•    credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:
•    in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
•    if all, or substantially all, of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and
•    if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

To process your information as described above, we rely on the following legal basis:

•    Performance of a Contract: The use of your information may be necessary to perform the contract that you have with us. For example, if you use our services to make an online booking, we'll use your information to carry out our obligation to complete and administer that booking under the contract that we have with you.
•    Legitimate Interests: We may use your information for our legitimate interests, such as providing you with the best appropriate content for the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes.
•    Consent: We may rely on your consent to use your personal information for certain direct marketing purposes. You can withdraw your consent anytime by contacting us at any of the addresses at the end of this Privacy Statement.
•    We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

Retention of Personal Information
We retain information to provide services to you, comply with applicable laws, resolve disputes with any parties and otherwise to allow us to conduct our business.  All personal information we retain will be subject to this privacy statement.

Cookies
A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website.

We use cookies to better the users experience while visiting our website. Where applicable, our website uses a cookie control system allowing the user on their first visit to our website to allow or disallow the use of cookies on their computer and/or device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer and/or device.

Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and usage of our website. This allows our website, through its server to provide the users with a tailored experience.

Our website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

You can read Google’s privacy policy here for further information
http://www.google.com/privacy.html. 

Consent
There is a notice on the home page of our website which describes how we use cookies and which also provides a link to our Privacy Policy. If you use this website after this notification has been displayed to you we will assume that you consent to our use of cookies for the purposes described in this Privacy Policy.

Third-party cookies
We work with third-party suppliers who may also set cookies on our website, for example Twitter, Facebook and LinkedIn. These third-party suppliers are responsible for the cookies they set on our Site. If you want further information please go to the website for the relevant third party.

Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org

What security procedures are put in place to safeguard your personal data?
In accordance with applicable data protection laws, we observe reasonable procedures to prevent unauthorised access to, and the misuse of, personal data. We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.

How can you control your personal information?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. Please write 'Request personal information' in the subject line of your email to speed things along a bit.

You can also contact us if you believe that the personal information we have for you is incorrect, if you believe that we are no longer entitled to use your personal data, or if you have any other questions about how your personal information is used or about this Privacy Statement. Please email or write to us using the contact details below. We will handle your request in accordance with the applicable data protection law.

Right to be forgotten
In certain circumstances you can request us to delete all information we hold which identifies you. You can make this request at any time by contacting info@thebelfryacademy.com but please note we may be compelled to maintain your information due to specific legislative or regulatory requirements, for example we keep copy invoices in case of an HMRC investigation.

Transfer
You can request us to transfer information we hold which identifies you to another person. You can make this request at any time by contacting phil@philakersgolf.co.uk 

Complaints
You have the right to complain to us about the way we use your information, please contact us by emailing phil@philakersgolf.co.uk if you would like to talk to us. If we cannot resolve your complaint, you have the right to complaint to the Information Commissioner’s Office. Their contact information can be found at: https://ico.org.uk/global/contact-us/.

Third Party Links
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Who is responsible for the processing of your personal data?
Phil Akers Golf, If you have any suggestions or comments about this privacy statement, please send an email to phil@philakersgolf.co.uk.

How do we share your personal information with third parties?

Your personal data may be shared with www.acuityscheduling.com the company which operates the booking website at www.acuityscheduling.com.

T&C’s

Golf Lesson’s, Packages, & Vouchers

All golf lessons are undertaken at the customers risk and shall have been approved to be deemed fit by their general practitioner to carry out movements associated with the sport of golf.

It is highly recommended that a public liability cover is taken out which can be arranged through Phil Akers Golf so please ask Phil for further details

To clarify any misunderstanding over golf lessons purchased here are the details

  • The expiry date for all golf lesson vouchers is 6 months from date of issue.

  • All lesson packages are valid 12 months from the 1st golf lesson taken with Phil Akers Golf allowing for maximum improvement and enjoyment.

  • All golf lessons, packages and vouchers are non-transferable and non-refundable.

  • Phil Akers Golf is not responsible if lesson vouches are stolen, destroyed or mislaid.

Terms and Conditions - Monthly Subscriptions and Packages

Please read these terms and conditions carefully before subscribing to our monthly packages and services. By subscribing to our services, you acknowledge and agree to be bound by the following terms and conditions:

Subscription and Payment:

  • By subscribing to our monthly packages, you agree to pay the specified subscription fee for the selected package. The payment shall be made in advance for each billing cycle.

  • The subscription fee is non-refundable and non-transferable, except as expressly stated in these terms and conditions or as required by applicable law.

  • We reserve the right to modify the subscription fees at any time. Any changes in the subscription fees will be communicated to you in advance, and you will have the option to accept the new fees or cancel your subscription.

  • Each monthly subscription includes a specific number of lessons that can be redeemed within the allotted time period, typically one calendar month. Lessons not utilized within the allotted time period will be forfeited and cannot be carried forward or redeemed at a later date.

  • It is the responsibility of the individual client to book their lessons using the provided booking system or any other designated method. Failure to book and attend lessons within the allocated time period will result in the loss of those lessons.

  • Lesson availability is subject to scheduling and instructor availability. We will make reasonable efforts to accommodate your preferred lesson times but cannot guarantee the availability of specific time slots.

  • Lessons cannot be accumulated from one billing cycle to another. Unused lessons within the current billing cycle will be forfeited at the end of the cycle.

  • Lessons are non-transferable to other individuals unless otherwise specified in writing by Phil Akers Golf Ltd

If you find that through illness you are unable to take your lessons within the time scale set out above please contact Phil Akers Golf immediately who will advise on a course of action and any confirmed extension.

Lesson Cancellation Policy

As a Professional organisation I would expect maximum courtesy from my clients as we operate a full courtesy towards “you” my clients.

To ensure a consistent business relationship the following conditions are in place.

  • A client cancelling an individual golf lesson directly with Phil Akers must be received by email within 24 hours of the lesson date. If the full notice is not given then the client will lose that particular lesson forming part of the package or be liable for full payment of the lesson fee.

  • A client cancelling less than 24 hours of a scheduled lesson will be liable for 100% of the lesson fee or lesson part of the package total.

  • In retrospect of “potential” weather cancellation, the client should contact Phil Akers Golf by phone to check on course conditions if in doubt. Any lesson deemed to be detrimental due to Health & Safety concerns may be cancelled at short notice by Phil Akers Golf.

  • If sudden illness prevents the client from attending their lesson outside the above time frames please call Phil Akers Golf where he may consider an allowance for a period of time.

  • Lessons are purchased with Phil Akers Golf and not Waterton Park Golf Club. From time to time lessons may have to be conducted at another facility in the instance of closure to the driving range, facilities not being appropriate or a change in location Phil Akers Golf. You will receive at least 24 hours notice should this be the case and facilities will be within 20 miles of Waterton Park to not warrant a refund.